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    Privacy notice and Cookie Policy


    Pattrick and Thompsons Ltd (we, us, our, are committed to protecting and respecting the personal information you provide to us and what we learn about you from your visit to our website (Site).

    This Notice sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.

    Please read the following carefully. By using our Site and/or registering with us, you are agreeing to the terms of this Notice.

    If you have any queries regarding this notice or complaints about our use of your information please contact our nominated representative (whose contact details are set out below) and we will do our best to deal with your query or complaint as soon as possible.

    Our nominated representative for the purpose of the Data Protection is Daniel Rose, Director. Daniel can be contacted via email on via telephone on 01733 557575 or via letter sent to Low Cross House, Padholme Road East, Peterborough, PE1 5XL

    Pattrick and Thompsons Ltd are the Data Controllers.

    This Privacy Statement sets out how we will use the personal data gathered from users of our Site.

    We may make changes to this statement from time to time to reflect developments in the law or in the provision of our services.

    What personal data is collected and what it is used for Data that you provide to us when using our Site such as your contact details and details about any requests for information you might make, completion of surveys, job applications, details of your visits to our Site including but not limited to traffic data, location data, weblogs and other communication data will be held by us and used for the following reasons:

    ·       to respond to your requests for information or provide products or services to you efficiently

    ·       to process your job applications, credit account applications or any other applications you may make

    ·       to assess the effectiveness and performance of our Site

    ·       to administer and manage our communication and relationship with you

    ·       to keep you informed of news, updates or events that you may be interested in

    ·       to enhance and improve the way that we communicate with you

    ·       to manage health and safety and security

    ·       to fulfil our regulatory obligations

    Some of the information we hold will have been provided by you at the time you visited our Site. Other information may be obtained during the course of our relationship with you to enable us to carry out the purposes set out above.

    We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical (non-personal) data about a user’s browsing actions and patterns.

    Where we have a Legitimate Interest, we may use your information for marketing purposes unless you have asked us not to. This marketing may be by targeted web marketing, mail, telephone, SMS or email. If you are receiving unwanted marketing information, please contact us at

    You may opt-out or withdraw consent for us to process your data for marketing purposes at any time.


    How will my personal data be processed

    Your personal data will only be processed in line with the Data Protection Principles, which are:

    Personal Data must be processed lawfully, fairly and in a transparent manner

    Personal Data must only be collected for specified, explicit and legitimate purposes

    Personal Data must be adequate, relevant and limited to what is necessary

    Personal Data must be accurate and up to date

    Personal Data must not be kept any longer than necessary

    Personal Data must be processed in a manner that ensures appropriate security


    How long will you keep my personal data for

    We will not keep your personal data any longer than necessary, however, for advertising and PR purposes certain information will be kept for a longer period.


    Sensitive Information

    We will not generally collect sensitive personal data such as information about physical or mental health from you on or via our Site, but if you do choose to share sensitive information with us (such as details about your medical health), we will treat this information appropriately.


    Disclosure of information to third parties

    We will never sell your personal data to third parties. We will disclose your information to third parties with which we are associated in order to perform certain functions, for example, to our website development partner in order to improve and enhance our Site.

    We will also disclose information about you if we have a legal obligation to do so.


    Obtaining the information we hold about you

    You have a right to request access to the information we hold about you and the right to request reasonable corrections and deletion of any inaccuracies. Under the General Data Protection Regulations, we are required to respond to your request within one month. If you would like a copy of the information we hold about you, please write to Daniel Rose, Rose Group, Low Cross House, Padholme Road East, Peterborough PE1 5XL.

    We will not charge you for responding to your request however we will ask you to provide sufficient evidence to demonstrate that you are the data subject or the data subject’s legal representative.

    NOTE: Where requests are manifestly unfounded or excessive, in particular because they are repetitive, we may:

    Charge a reasonable fee taking into account the administrative costs of providing the information; or Refuse to provide the information. A refusal will be accompanied by an explanation why, together with information about your right to complain to the supervisory authority and to your rights to a judicial remedy.

    Your Consent

    You may have the right to object to us processing information or using it for direct marketing purposes. You may withdraw your consent at any time. Please contact us in writing if you wish to do so.


    Your right to complain

    If you believe that we are not holding your information correctly or you are unhappy with any dealings with us, regarding any aspect of the processing of your data and any breach of the above rights, you may complain to the Information Commissioners Office. They may be contacted at:


    Phone: 0303 123 1113


    We will not sell or rent your information to third parties.

    We will not share your information with third parties for marketing purposes.



    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    List of cookies we collect

    The table below lists the cookies we collect and what information they store.

    COOKIE nameCOOKIE Description
    CARTThe association with your shopping cart.
    CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
    COMPAREThe items that you have in the Compare Products list.
    CURRENCYYour preferred currency
    CUSTOMERAn encrypted version of your customer id with the store.
    CUSTOMER_AUTHAn indicator if you are currently logged into the store.
    CUSTOMER_INFOAn encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
    EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
    FRONTENDYou sesssion ID on the server.
    GUEST-VIEWAllows guests to edit their orders.
    LAST_CATEGORYThe last category you visited.
    LAST_PRODUCTThe most recent product you have viewed.
    NEWMESSAGEIndicates whether a new message has been received.
    NO_CACHEIndicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
    POLLThe ID of any polls you have recently voted in.
    POLLNInformation on what polls you have voted on.
    RECENTLYCOMPAREDThe items that you have recently compared.
    STFInformation on products you have emailed to friends.
    STOREThe store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
    VIEWED_PRODUCT_IDSThe products that you have recently viewed.
    WISHLISTAn encrypted list of products added to your Wishlist.
    WISHLIST_CNTThe number of items in your Wishlist.